PURCHASE & RETURNS

PURCHASE POLICY

Please choose your purchase carefully and contact us if you have any questions about the suitability of a product before you purchase so we can assist you to make the best product purchase.

Our products have been selected because of their quality and we are confident that you will be pleased with your purchase. We only supply products from trusted brands that offer comprehensive manufacturer’s warranties and offer service and support.

 

FAULTY GOODS

If you receive a faulty item, we will ensure this is rectified as quickly as possible for you with a replacement.

Please contact us with details and a photo if possible and convenient and we will have the problem looked at and rectified for you. We abide by the QLD Consumer Law, please click here if you would like more information.

PRODUCT RETURNS

All returned items are subject to a 30% restocking fee and our policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase then unfortunately, we cannot offer you a refund/ exchange or credit note. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and presentable for sale.

Please do not send your purchase back to the manufacturer, all goods must be freighted back to us and they must include the receipt with date of purchase.
There are certain situations where refunds will not be granted:

  • The item is not in its original condition
  • The item is damaged due to misuse
  • The item is missing parts for reasons not due to our error
  • The item is returned more than 30 days after delivery
  • The item is not returned with the receipt
 

Need some assistance, please feel free to contact us.